CUSTOMER CARE
Need help with your order? Chat with Grubzly Bear for instant assistance, or use the options below.
CHAT WITH BEAR
Instant help with orders, tracking, and cancellations.
EMAIL SUPPORT
For complex issues that our AI Bear can't solve.
BECOME A GRUBZLY SCOUT
BOUNTY: UP TO ₹50 WALLET CREDIT
FREQUENTLY ASKED QUESTIONS
You can cancel pending orders directly through our Chat Support. Once an order is accepted by the kitchen, it cannot be modified.
For canteen orders, your food will be held for a reasonable time. For Grubzly deliveries to pickup points, our Bear will wait for a short period. We recommend being on time to ensure your food is fresh.
As per our Terms & Conditions, all sales are final. However, we take feedback very seriously. Please use the rating system on your orders page so we can address quality issues.